For years, IHG trailed in number of premium and luxury hotels. Industry experts explain how voco's fast-paced growth and the ...

More Americans care about loyalty reward programs, and PNC Bank seems to have noticed. EY’s 2025 Loyalty Market Study reported that 41% of 1,606 respondents stayed loyal to a brand because of its ...

The strongest supermarket programs offer more than digital coupons. In 2026, the best options combine personalized prices, ...

In a retail landscape where customers are overwhelmed by choices — where to shop, how to shop, which brands to shop — loyalty is more important than ever. It's not just about the sheer number of ...

Ulta Beauty plans to launch an expanded customer loyalty program starting next year. The beauty retailer’s Ultamate Rewards loyalty program will relaunch with a new look, feel and a new name, Ulta ...

Retail rewards programs can be a smart way to save money at establishments you frequent. If you collect points, don't keep ...

You probably like saving money at the supermarket, right? Of course you do; everyone does. These days, though, it can feel as though grocery stores are having to push their prices ever higher, in a ...

Owners representing nearly 1,000 hotels demand Marriott revise the rules of its popular Bonvoy program.

Every bank has a rewards program. It should be pretty straightforward: You use a travel credit card, earn points on your spending, and redeem them for travel, merchandise, statement credits, or even ...

The future of loyalty is a frictionless flywheel that gains momentum with every joint success. Stop incentivizing purchases and start enabling program members’ success. Loyalty programs work best when ...

A recent eMarketer study found that 35% of loyalty members say point accumulation and expiring rewards are their biggest source of frustration. The instinct is to fix the program design by simplifying ...